At a glance
- Zammad is listed under Help desk, alongside Chatwoot, Crisp and Featurebase.
- Zammad's pricing model: per agent, monthly or annually.
- Zammad is available on Web.
- Zammad works with Microsoft Teams, GitHub, GitLab, Grafana and Telegram.
- Zammad's main features: Knowledge base, AI ticket summary, Full-text search.
- Zammad's website lists ISO 27001, GDPR and SSO.
- Zammad has a public API.
- Zammad can be self-hosted.
- We haven't confirmed whether Zammad has a free plan.
Facts from zammad.com, checked October 28, 2026.
AI summary
The summary writes itself once 5 people have reviewed this tool.
It's built only from what reviewers say: who it's best for, who should think twice, and what comes up again and again.
Reviews needed for a summary0 of 5
