Jira Service Management alternatives

At a glance

We list 20 other help desk tools as alternatives to Jira Service Management: Chatwoot, Crisp, Featurebase, Freshdesk, Front, Gladly, Gorgias, HappyFox, Help Scout, Hiver, HubSpot Service Hub, Intercom, LiveAgent, Plain, Re:amaze, Tidio, Trengo, Zammad, Zendesk and Zoho Desk.
Chatwoot, Crisp, Featurebase, Help Scout, HubSpot Service Hub and Tidio have a free plan.
Chatwoot, Featurebase, Freshdesk, Gladly, HappyFox, Hiver, Intercom, Plain, Re:amaze and Zoho Desk work with Slack, as Jira Service Management does.
HappyFox, Zammad, Zendesk and Zoho Desk work with Microsoft Teams, as Jira Service Management does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.

20 alternatives

Listed alphabetically. A tool is ranked by its reviews once it has 3.

Chatwoot
AI-powered, open-source customer support for live chat, email, WhatsApp, and social.
No reviews yet
Choose it over Jira Service Management for: a lower starting price; Web; integration with Linear or Stripe; SOC 2.
Free plan
Yes
Paid plans from
Startups, $19 per agent per month (as of October 28, 2026)
Free trial
15 days
Platforms
Web
Integrations shared with Jira Service Management
Slack
Main features
Captain AI agent, Voice calls, Help center
Security and compliance
SOC 2, SSO
Compare with Jira Service Management
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Crisp
The AI customer support platform, built for every company
No reviews yet
Choose it over Jira Service Management for: Web, macOS, Windows, iOS, Android or API; integration with Shopify, WordPress or WooCommerce.
Free plan
Yes
Paid plans from
Mini, $45 per workspace per month (as of October 20, 2026)
Free trial
14 days
Platforms
Web, macOS, Windows, iOS, Android, API
Integrations shared with Jira Service Management
None in common
Main features
AI Agent, Shared inbox, Chat widget
Compare with Jira Service Management
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Featurebase
Support your customers with AI, collect feedback, and announce product updates - all with one tool
No reviews yet
Choose it over Jira Service Management for: API; integration with Jira, Linear or Intercom; SOC 2 or GDPR.
Free plan
Yes
Paid plans from
Growth, $29 per seat per month, billed yearly, plus $0 (as of October 20, 2026)
Free trial
10 days
Platforms
API
Integrations shared with Jira Service Management
Slack
Main features
Feedback portal, Roadmaps, Changelog
Security and compliance
SOC 2, GDPR, SSO
Be the first to review
Freshdesk
Ready-to-use AI, people, and workflows together, with a guided path to AI adoption
No reviews yet
Choose it over Jira Service Management for: API; integration with Shopify, Salesforce or Jira.
Paid plans from
Growth, $19 per agent per month, billed annually (as of October 20, 2026)
Free trial
14 days
Platforms
API
Integrations shared with Jira Service Management
Slack
Main features
Freddy AI Agent, Ticketing and shared inbox, Customer portal and knowledge base
Security and compliance
SSO
Compare with Jira Service Management
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Front
All your teams. All your AI agents. One place to run customer work, together
No reviews yet
Choose it over Jira Service Management for: Web, macOS, Windows, iOS, Android or API; integration with Aircall, Stripe or Linear; SOC 2, ISO 27001, GDPR or HIPAA.
Paid plans from
Starter, $25 per seat per month, billed annually, up to 10 seats (as of October 20, 2026)
Free trial
14 days
Platforms
Web, macOS, Windows, iOS, Android, API
Integrations shared with Jira Service Management
None in common
Main features
Autopilot, Copilot, Shared inbox
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Compare with Jira Service Management
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Gladly
Gladly keeps a lifelong customer record across all channels, AI, and human agents.
No reviews yet
Choose it over Jira Service Management for: integration with Shopify, Salesforce or Klaviyo.
Integrations shared with Jira Service Management
Slack
Main features
Lifelong customer record, Conversation timeline, Smart routing
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Gorgias
Bring your support team, customer data, workflows, and AI Agent together in one platform
No reviews yet
Choose it over Jira Service Management for: API; integration with Shopify, Klaviyo or Recharge; SOC 2 or HIPAA.
Platforms
API
Integrations shared with Jira Service Management
None in common
Main features
AI Agent, Omnichannel inbox, Native Shopify integration
Security and compliance
SOC 2, HIPAA, SSO
Compare with Jira Service Management
Be the first to review
HappyFox
Your help desk for proactive support. Resolve faster and stay ahead of service goals
No reviews yet
Choose it over Jira Service Management for: Web, iOS, Android or API; integration with Salesforce, Jira or Shopify; SOC 2, GDPR or HIPAA.
Paid plans from
Basic, $24 per agent per month, billed annually (as of October 23, 2026)
Free trial
14 days
Platforms
Web, iOS, Android, API
Integrations shared with Jira Service Management
Slack, Microsoft Teams
Main features
Omnichannel ticketing, Knowledge base, SLA management
Security and compliance
SOC 2, GDPR, HIPAA, SSO
Compare with Jira Service Management
Be the first to review
Help Scout
Where support teams turn conversations into resolutions
No reviews yet
Choose it over Jira Service Management for: iOS, Android or API; integration with Salesforce, HubSpot or Jira; SOC 2 or HIPAA.
Free plan
Yes
Paid plans from
Standard, $25 per user per month, billed annually (as of October 20, 2026)
Platforms
iOS, Android, API
Integrations shared with Jira Service Management
None in common
Main features
Inbox, Copilot, Envoy
Security and compliance
SOC 2, HIPAA, SSO
Compare with Jira Service Management
Be the first to review
Hiver
The agentic customer service platform built for complex support
No reviews yet
Choose it over Jira Service Management for: Web, iOS, Android or API; integration with Salesforce, Shopify or Jira; SOC 2, ISO 27001, GDPR or HIPAA.
Paid plans from
Growth, $25 per user per month, billed annually (as of October 23, 2026)
Platforms
Web, iOS, Android, API
Integrations shared with Jira Service Management
Slack
Main features
AI Agents, AI Copilot, Customer Portal
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Compare with Jira Service Management
Be the first to review
HubSpot Service Hub
Customer service software powered by AI to scale support and drive customer retention.
No reviews yet
Choose it over Jira Service Management for: integration with Jira, SurveyMonkey or Facebook Messenger.
Free plan
Yes
Paid plans from
Starter, $10 per seat per month (as of October 28, 2026)
Free trial
14 days
Integrations shared with Jira Service Management
None in common
Main features
Help desk workspace, Call tracking, SLA management
Compare with Jira Service Management
Be the first to review
Intercom
A complete system for AI and human customer service
No reviews yet
Choose it over Jira Service Management for: Web or API; integration with Salesforce, HubSpot or Shopify; SOC 2, ISO 27001, GDPR or HIPAA.
Paid plans from
Fin AI Agent, $0.99 per Fin outcome, no seats required (as of October 20, 2026)
Free trial
14 days
Platforms
Web, API
Integrations shared with Jira Service Management
Slack
Main features
Fin AI Agent, Omnichannel inbox, Ticketing
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Compare with Jira Service Management
Be the first to review
LiveAgent
An all-in-one customer service platform with AI chatbot, live chat, ticketing and call center.
No reviews yet
Choose it over Jira Service Management for: integration with Zapier, ClickUp or FlowHunt; GDPR.
Paid plans from
Starter, $15 per agent per month, up to 5 agents (as of October 28, 2026)
Free trial
30 days
Integrations shared with Jira Service Management
None in common
Main features
Live chat, Call center, Social media channels
Security and compliance
GDPR, SSO
Compare with Jira Service Management
Be the first to review
Plain
Plain is the AI support stack built for B2B teams.
No reviews yet
Choose it over Jira Service Management for: Slack or Discord; integration with Linear, Jira or Salesforce; SOC 2 or HIPAA.
Paid plans from
Foundation, $45 (as of October 28, 2026)
Free trial
7 days
Platforms
Slack, Discord
Integrations shared with Jira Service Management
Slack
Main features
AI customer agent, Sidekick AI assistant, SLAs
Security and compliance
SOC 2, HIPAA, SSO
Compare with Jira Service Management
Be the first to review
Re:amaze
Unified customer service, chat, and helpdesk platform with built-in AI.
No reviews yet
Choose it over Jira Service Management for: Web, iOS or Android; integration with Shopify, Stripe or Zapier.
Paid plans from
Basic, $29 per team member per month (as of October 28, 2026)
Free trial
14 days
Platforms
Web, iOS, Android
Integrations shared with Jira Service Management
Slack
Main features
Shared inbox, Live chat, AI agent
Compare with Jira Service Management
Be the first to review
Tidio
Improve your business with sales, support, and customer service automation
No reviews yet
Choose it over Jira Service Management for: Browser, Android, iOS, Windows or Mac; integration with Shopify, WordPress or Zapier; SOC 2 or GDPR.
Free plan
Yes
Paid plans from
Starter, $24.17 per month (as of October 28, 2026)
Free trial
7 days
Platforms
Browser, Android, iOS, Windows, Mac
Integrations shared with Jira Service Management
None in common
Main features
Lyro AI agent, Multichannel inbox, Product recommendations
Security and compliance
SOC 2, GDPR, SSO
Compare with Jira Service Management
Be the first to review
Trengo
WhatsApp, email, live chat, social and voice in one shared inbox, with AI handling repetitive questions.
No reviews yet
Choose it over Jira Service Management for: integration with Shopify, WooCommerce or HubSpot; GDPR.
Paid plans from
Boost, €299 per month billed annually (as of October 28, 2026)
Free trial
Yes
Integrations shared with Jira Service Management
None in common
Main features
Omnichannel inbox, WhatsApp Business API, Conversation labels
Security and compliance
GDPR
Compare with Jira Service Management
Be the first to review
Zammad
Powerful helpdesk software that's never overwhelming.
No reviews yet
Choose it over Jira Service Management for: Web; integration with GitHub, GitLab or Grafana; ISO 27001 or GDPR.
Plans
Starter v2: 7 €, Professional v2: 16 €, Plus v2: 25 €, Business: 2 999 € (as of October 28, 2026)
Platforms
Web
Integrations shared with Jira Service Management
Microsoft Teams
Main features
Knowledge base, AI ticket summary, Full-text search
Security and compliance
ISO 27001, GDPR, SSO
Compare with Jira Service Management
Be the first to review
Zendesk
AI-powered customer service platform with AI agents built to improve with every resolution
No reviews yet
Choose it over Jira Service Management for: Web or API; integration with Klaviyo, Simplesat or SendSafely; SOC 2 or ISO 27001.
Paid plans from
Support Team, $19 per agent per month, billed annually (as of October 20, 2026)
Free trial
14 days
Platforms
Web, API
Integrations shared with Jira Service Management
Microsoft Teams
Main features
AI agents, Copilot, Ticketing
Security and compliance
SOC 2, ISO 27001
Compare with Jira Service Management
Be the first to review
Zoho Desk
AI help desk software made human-simple
No reviews yet
Choose it over Jira Service Management for: iOS, Android or API; integration with Zoho CRM, Salesforce or Jira; ISO 27001.
Paid plans from
Express, $7 per user per month, billed annually (as of October 20, 2026)
Free trial
Yes
Platforms
iOS, Android, API
Integrations shared with Jira Service Management
Slack, Microsoft Teams
Main features
Zia AI, Omnichannel ticketing, Self-service portal (ASAP)
Security and compliance
ISO 27001
Compare with Jira Service Management
Be the first to review

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At a glance

We list 20 other help desk tools as alternatives to Jira Service Management: Chatwoot, Crisp, Featurebase, Freshdesk, Front, Gladly, Gorgias, HappyFox, Help Scout, Hiver, HubSpot Service Hub, Intercom, LiveAgent, Plain, Re:amaze, Tidio, Trengo, Zammad, Zendesk and Zoho Desk.

Chatwoot, Crisp, Featurebase, Help Scout, HubSpot Service Hub and Tidio have a free plan.

Chatwoot, Featurebase, Freshdesk, Gladly, HappyFox, Hiver, Intercom, Plain, Re:amaze and Zoho Desk work with Slack, as Jira Service Management does.

HappyFox, Zammad, Zendesk and Zoho Desk work with Microsoft Teams, as Jira Service Management does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.