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TOPdesk

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A service management platform built for multiple departments, with EU data residency and AI with guardrails.

  • Per agent, monthly
Facts from topdesk.com, checked November 13, 2026.
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At a glance

  • TOPdesk is listed under IT service management, alongside Alloy Software, AssetSonar and Atera.
  • TOPdesk's lowest paid plan is Essential at £51 per agent per month, as of November 13, 2026.
  • TOPdesk's pricing model: per agent, monthly.
  • TOPdesk works with Microsoft Teams, Slack, Salesforce, Power BI, Azure DevOps and others.
  • TOPdesk's main features: Incident management, Self-service portal, Knowledge base, Asset management, Change and request management, Performance dashboard.
  • TOPdesk's website lists SOC 2, GDPR and SSO.
  • TOPdesk has a public API.
  • We haven't confirmed whether TOPdesk has a free plan.

Facts from topdesk.com, checked November 13, 2026.

AI summary

The summary writes itself once 5 people have reviewed this tool.

It's built only from what reviewers say: who it's best for, who should think twice, and what comes up again and again.

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What we know so far

Main features
Incident management, Self-service portal, Knowledge base, Asset management, Change and request management, Performance dashboard
Works with
Microsoft Teams, Slack, Salesforce, Power BI, Azure DevOps, Zapier
Security and compliance
SOC 2, GDPR, SSO
Public API
Yes
Facts only, from the tool's website or its vendor. Opinions come from reviewers. Suggest a correction
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Pricing

Facts from topdesk.com, checked November 13, 2026. Prices change, so confirm on their site.
  • Essential£51As of November 13, 2026Per agent per month. Incident, asset management, self-service portal, knowledge base, dashboards.
  • Engaged£72As of November 13, 2026Per agent per month. Adds change, problem, contract and SLA management and some AI features.
  • Excellent£101As of November 13, 2026Per agent per month. Adds project management, webshop, benchmark reporting and full AI assistants.

How TOPdesk compares

With other IT service management tools, on the facts each website lists.

All TOPdesk alternatives
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  • AAteraNo reviews yet
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    TOPdesk vs Atera
  • XurrentNo reviews yet
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    • Integration with Microsoft Teams, Slack or Salesforce
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    TOPdesk vs Xurrent

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