Choose SysAid if you need
- Integration with Microsoft 365, Google Workspace or Okta. We haven't found them on TOPdesk's website.
- ISO 27001. We haven't found it on TOPdesk's website.
At a glance
- SysAid's lowest paid plan is Professional at $59 per agent per month, billed annually, as of November 13, 2026.
- TOPdesk's lowest paid plan is Essential at £51 per agent per month, as of November 13, 2026.
- Both work with Salesforce.
- Both list SOC 2, GDPR and SSO.
- Only SysAid lists ISO 27001.
- Both have a public API.
From each tool's own website, checked on the dates below, and from published reviews.
Which to choose
From the facts checked for both tools, not from opinion. A fact we haven't confirmed for one of them is never counted.
Choose TOPdesk if you need
- Integration with Microsoft Teams, Slack or Power BI. We haven't found them on SysAid's website.
SysAid
Nobody has reviewed SysAid yet. Its rating shows once it has 3 reviews.
Review SysAid
TOPdesk
Nobody has reviewed TOPdesk yet. Its rating shows once it has 3 reviews.
Review TOPdeskThe facts
- What it does
- SysAidEnterprise ITSM with agentic AI that resolves incidents, fulfills requests, and acts on its own.
- TOPdeskA service management platform built for multiple departments, with EU data residency and AI with guardrails.
- Free plan
- SysAidNot confirmed
- TOPdeskNot confirmed
- Pricing
- SysAidNot confirmed
- TOPdeskPer agent, monthly
- Paid plans from
What they share
From the platforms and integrations each website lists.
Integrations
Both
- Salesforce
Only SysAid
- Microsoft 365
- Google Workspace
- Okta
- Workato
Only TOPdesk
- Microsoft Teams
- Slack
- Power BI
- Azure DevOps
- Zapier
People who switched
Reviewers who say they used one of these before the other.
No reviewer has said they moved between SysAid and TOPdesk yet.
Used either of them?
Your review makes this comparison better for the next person. Review SysAid or review TOPdesk.