Cookie policy
How we use cookies and similar technologies to improve your experience and provide our services.
1. What are cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.
2. How we use cookies
Ask Users uses cookies and similar technologies to provide, secure, and improve our feedback collection platform. We respect your privacy and provide you with full control over your cookie preferences through our consent management system.
3. Types of cookies we use
3.1 Necessary cookies (always active)
These cookies are essential for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.
Examples:
- Authentication: Remember that you're logged in
- Security: Protect against cross-site request forgery
- Load balancing: Distribute requests across our servers
- Session management: Maintain your session state
3.2 Analytics cookies (requires consent)
These cookies help us understand how visitors interact with our website and widgets by collecting and reporting information anonymously. This helps us improve our services.
What we collect:
- Usage patterns: Which features are used most
- Performance data: How fast pages load
- Widget interactions: Feedback submissions, button clicks
- Traffic sources: How users find our site
- Geographic data: Country/region (not specific location)
Third-party services:
- Google Analytics: Website traffic analysis
- Ask Users analytics: Widget performance tracking
3.3 Marketing cookies (requires consent)
These cookies are used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.
Current status:
We do not currently use marketing cookies, but this section is included for transparency about potential future use. Any marketing cookies would only be activated with your explicit consent.
3.4 Functional cookies (requires consent)
These cookies enable enhanced functionality and personalization, such as videos and live chats. They may be set by us or by third-party providers whose services we use on our pages.
Examples:
- Theme preferences: Remember your light/dark mode choice
- Language settings: Remember your preferred language
- Customization: Remember dashboard layout preferences
- Support tools: Enable customer support features
4. Cookie details
4.1 First-party cookies (set by Ask Users)
| Cookie name | Purpose | Duration | Type |
|---|---|---|---|
| auth_token | User authentication | 7 days | Necessary |
| askusers_consent | Store your cookie preferences | 13 months | Necessary |
| askusers_session_id | Anonymous session tracking | Session | Analytics |
| theme_preference | Remember light/dark mode | 1 year | Functional |
4.2 Third-party cookies
| Service | Purpose | Privacy Policy | Type |
|---|---|---|---|
| Google Analytics | Website analytics | Google Privacy Policy | Analytics |
| Stripe | Payment processing | Stripe Privacy Policy | Necessary |
5. Managing your cookie preferences
5.1 Our consent manager
You can control your cookie preferences at any time using our consent management system:
- First visit: You'll see a cookie banner asking for your preferences
- Anytime later: Visit your Privacy Settings to update preferences
- Granular control: Enable or disable specific cookie categories
- Withdrawal: Withdraw consent at any time
5.2 Browser settings
You can also control cookies through your browser settings:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Preferences → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Cookies and site permissions → Cookies and site data
⚠️ Important Note:
Disabling necessary cookies may prevent the website from functioning properly. Some features may not work as expected if you block essential cookies.
6. Data processing and storage
6.1 Where we store cookie data
- Your device: Cookies are stored locally on your device
- Our servers: Analytics data is processed on secure cloud infrastructure
- Third-party services: Some data may be processed by our service providers
6.2 Data retention
- Session cookies: Deleted when you close your browser
- Persistent cookies: Stored for the duration specified in the cookie
- Analytics data: Retained for up to 26 months
- Consent records: Kept for 3 years for compliance purposes
7. Your rights
7.1 EU/UK Users (GDPR)
- Consent withdrawal: Withdraw consent for any non-necessary cookies
- Data access: Request information about data collected via cookies
- Data deletion: Request deletion of data collected through cookies
- Data portability: Receive your data in a machine-readable format
7.2 California Users (CCPA)
- Opt-out: Opt out of the "sale" of personal information (we don't sell data)
- Data disclosure: Learn what data we collect and how it's used
- Data deletion: Request deletion of personal information
8. Changes to this cookie policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Updating the "Last updated" date
- Posting a notice on our website
- Sending email notifications to registered users
- Requesting renewed consent if required by law
9. Contact us
If you have questions about this Cookie Policy or our use of cookies, please contact us at privacy@askusers.org.
This Cookie Policy is effective as of 10/28/2025 and was last updated on 10/28/2025.