Privacy policy

1. Introduction

Ask Users ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback collection platform and services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Company name (optional)
• Account preferences and settings
• Subscription and billing information

2.2 Feedback Data

Through our widgets, we collect:

• User feedback responses (thumbs up/down, text comments)
• Email addresses for waitlist signups
• Feature requests and votes
• Context information (page URL, widget type, timestamp)

2.3 Technical Data

We automatically collect:

• IP addresses and geolocation data
• Browser type and version
• Device information
• Usage analytics and metrics
• API usage logs

2.4 Analytics and Tracking

We collect analytics data through:

• Google Analytics: We use Google Analytics to collect basic usage statistics, page views, and user behavior patterns to improve our service
• Internal Analytics: We capture anonymized analytics events through our own platform to understand feature usage and performance
• Cookies: Essential cookies for maintaining user sessions, remembering preferences, and preventing duplicate submissions
• Local Storage: Browser storage for user preferences and temporary data

3. How We Use Your Information

3.1 Service Provision

• Provide and maintain our feedback collection services
• Process and display feedback data in dashboards
• Send notifications and updates
• Provide customer support

3.2 Analytics and Improvement

• Analyze usage patterns to improve our services
• Generate aggregated analytics and insights
• Monitor system performance and security
• Develop new features and functionality

3.3 Communication

• Send service-related notifications
• Respond to inquiries and support requests
• Send marketing communications (with consent)
• Notify about policy changes and updates

4. Data Sharing and Disclosure

4.1 Third-Party Services

We may share data with trusted third-party services:

• Payment processors (Stripe) for billing
• Email service providers for notifications
• Analytics platforms for usage insights
• Cloud hosting providers for data storage

4.2 Legal Requirements

We may disclose information when required to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Respond to lawful requests from authorities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. Data Security

We implement appropriate security measures including:

• Encryption in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication
• Secure development practices

6. Data Retention

We retain data as follows:

• Account data: Until account deletion or as required by law
• Feedback data: As long as the associated account is active
• Analytics data: Up to 3 years for trend analysis
• Billing data: As required for tax and legal purposes

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Access your personal data
• Update or correct information
• Delete your account and data
• Export your data
• Opt out of marketing communications

7.2 Cookie Management

You can control cookies through:

• Browser settings and preferences
• Our cookie consent management
• Third-party opt-out tools

8. Contact Us

For privacy-related questions or to exercise your rights, please contact us through your dashboard or our website contact form.