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Home/Customer support/Customer feedback

Userback

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One place for your product team to capture, understand, and act on what users are telling you.

  • Free plan
  • Web, iOS, Android
Facts from userback.io, checked October 28, 2026.
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At a glance

  • Userback is listed under Customer feedback, alongside Canny, Enterpret and Featurebase.
  • Userback has a free plan.
  • Userback's lowest paid plan is Team at $29 per month, billed annually, as of October 28, 2026.
  • Userback offers a free trial (length not stated).
  • Userback is available on Web, iOS and Android.
  • Userback works with Jira, Slack, GitHub, ClickUp, Linear and others.
  • Userback's main features: Feedback widget, In-app surveys, Feature portal, AI insights.
  • Userback's website lists SOC 2, GDPR and SSO.
  • Userback has a public API.

Facts from userback.io, checked October 28, 2026.

AI summary

The summary writes itself once 5 people have reviewed this tool.

It's built only from what reviewers say: who it's best for, who should think twice, and what comes up again and again.

Reviews needed for a summary0 of 5
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What we know so far

Main features
Feedback widget, In-app surveys, Feature portal, AI insights
Works with
Jira, Slack, GitHub, ClickUp, Linear, Intercom, Zendesk
Platforms
Web, iOS, Android
Free plan
Yes
Free trial
Yes
Security and compliance
SOC 2, GDPR, SSO
Public API
Yes
Facts only, from the tool's website or its vendor. Opinions come from reviewers. Suggest a correction
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Pricing

Facts from userback.io, checked October 28, 2026. Prices change, so confirm on their site.
  • Team$29As of October 28, 2026Per month, billed annually. 5 seats, 5 sites, unlimited feedback availability, integrations.
  • Business$79As of October 28, 2026Per month, billed annually. Unlimited seats, 25 sites, AI insights, session replays, surveys.
  • Business Plus$159As of October 28, 2026Per month, billed annually. Unlimited seats, 50 sites, mobile SDK, REST API, webhooks.

How Userback compares

With other customer feedback tools, on the facts each website lists.

All Userback alternatives
  • UpvotyNo reviews yet
    Choose Upvoty for
    • API
    • Integration with Zapier
    Choose Userback for
    • Web, iOS or Android
    • Integration with GitHub, ClickUp or Linear
    • SOC 2
    Userback vs Upvoty
  • UserVoiceNo reviews yet
    Choose UserVoice for
    • Chrome extension or API
    • Integration with Salesforce, Microsoft Teams or Azure DevOps
    Choose Userback for
    • Web, iOS or Android
    • Integration with GitHub, ClickUp or Linear
    • SSO
    Userback vs UserVoice
  • CannyNo reviews yet
    Choose Canny for
    • Chrome extension or API
    • Integration with Gong or Zapier
    Choose Userback for
    • Web, iOS or Android
    • Integration with Slack or ClickUp
    Userback vs Canny

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