Vitally alternatives

At a glance

We list 6 other customer success tools as alternatives to Vitally: Akita, ChurnZero, Custify, Gainsight, Planhat and Staircase AI.
ChurnZero, Gainsight, Planhat and Staircase AI work with Zendesk, as Vitally does.
ChurnZero, Custify and Planhat work with HubSpot, as Vitally does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.

6 alternatives

Listed alphabetically. A tool is ranked by its reviews once it has 3.

Akita
Customer success software to monitor account health and customer data, lower churn and increase revenue.
No reviews yet
Choose it over Vitally for: integration with Segment; GDPR.
Paid plans from
Small Teams, $49 per month (as of November 13, 2026)
Free trial
14 days
Integrations shared with Vitally
Intercom
Main features
Customer segmentation, Task management, Customer health scores
Security and compliance
GDPR
Compare with Vitally
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ChurnZero
An AI platform and partner for customer growth.
No reviews yet
Choose it over Vitally for: integration with NetSuite, Microsoft Teams or Snowflake.
Integrations shared with Vitally
Salesforce, HubSpot, Slack, Zendesk
Main features
Ask Kit AI assistant, AI CSM, Call coaching
Security and compliance
SSO
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Custify
Customer success software that helps CS teams reduce churn, refine onboarding and grow.
No reviews yet
Choose it over Vitally for: integration with Zapier or Segment; ISO 27001 or GDPR.
Integrations shared with Vitally
Salesforce, HubSpot, Intercom, Stripe
Main features
Customer 360, Customer health scores, Automation and playbooks
Security and compliance
ISO 27001, GDPR
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Be the first to review
Gainsight
Customer success software that gives your teams and AI agents the context to act at the right moment.
No reviews yet
Choose it over Vitally for: integration with Jira or Snowflake.
Platforms
Web
Integrations shared with Vitally
Slack, Zendesk
Main features
Customer 360, Health scorecards, Playbooks and success plans
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Planhat
Bring your people and agents together to turn shared commercial knowledge into exceptional customer outcomes.
No reviews yet
Choose it over Vitally for: integration with Jira; SOC 2, ISO 27001 or GDPR.
Integrations shared with Vitally
HubSpot, Zendesk
Main features
Pipeline management, Email sequencing, Forecasting
Security and compliance
SOC 2, ISO 27001, GDPR, SSO
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Staircase AI
AI built to catch the signals your team can't see in customer conversations.
No reviews yet
Choose it over Vitally for: integration with Gong or Jira; ISO 27001.
Integrations shared with Vitally
Slack, Zendesk
Main features
Expansion signals, Relationship mapping, Renewal risk actions
Security and compliance
ISO 27001
Compare with Vitally
Be the first to review

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At a glance

We list 6 other customer success tools as alternatives to Vitally: Akita, ChurnZero, Custify, Gainsight, Planhat and Staircase AI.

ChurnZero, Gainsight, Planhat and Staircase AI work with Zendesk, as Vitally does.

ChurnZero, Custify and Planhat work with HubSpot, as Vitally does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.