At a glance
- Avaya Infinity is listed under Contact center platforms, alongside 8x8, Amazon Connect Customer and CallHippo.
- Avaya Infinity's pricing model: per seat.
- Avaya Infinity works with Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and others.
- Avaya Infinity's main features: Tandem care, Enterprise data activation, AI performance index, AI-assisted workflow modernization, MCP support, Outbound engagement.
- Avaya Infinity can be self-hosted.
- We haven't confirmed whether Avaya Infinity has a free plan or a public API.
Facts from avaya.com, checked November 14, 2026.
AI summary
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