At a glance
- Genesys Cloud is listed under Contact center platforms, alongside 8x8, Amazon Connect Customer and Avaya Infinity.
- Genesys Cloud's lowest paid plan is Genesys Cloud CX 1 at $75 per user per month, billed annually, as of November 14, 2026.
- Genesys Cloud's pricing model: per user, monthly, billed annually.
- Genesys Cloud offers a free trial (length not stated).
- Genesys Cloud works with Salesforce, ServiceNow, WhatsApp, Microsoft and Zoom.
- Genesys Cloud's main features: Virtual agents, Omnichannel engagement, Journey orchestration.
- Genesys Cloud has a public API.
- We haven't confirmed whether Genesys Cloud has a free plan.
Facts from genesys.com, checked November 14, 2026.
AI summary
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