Genesys Cloud alternatives

At a glance

We list 10 other contact center platforms as alternatives to Genesys Cloud: 8x8, Amazon Connect Customer, Avaya Infinity, CallHippo, Convoso, Dixa, NiCE CXone, NUACOM, Talkdesk and Ytel.
CallHippo has a free plan.
Avaya Infinity, CallHippo, Convoso, Dixa, NiCE CXone, NUACOM, Talkdesk and Ytel work with Salesforce, as Genesys Cloud does.
8x8, Avaya Infinity, NiCE CXone and Talkdesk work with ServiceNow, as Genesys Cloud does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.

10 alternatives

Listed alphabetically. A tool is ranked by its reviews once it has 3.

8x8
Contact center, global telecommunications and video messaging on one platform.
No reviews yet
Choose it over Genesys Cloud for: integration with Microsoft Teams, Pipedrive or NetSuite.
Platforms
Microsoft Teams
Integrations shared with Genesys Cloud
ServiceNow
Main features
Omnichannel routing, Agent assist, Workforce engagement management
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Amazon Connect Customer
Cloud contact center with AI for voice, chat, SMS and email.
No reviews yet
Choose it over Genesys Cloud for: integration with Apple Messages.
Plans
Voice: $0.038, Chat: $0.010, SMS: $0.014, Email: $0.080 (as of November 14, 2026)
Platforms
Web
Integrations shared with Genesys Cloud
WhatsApp
Main features
AI agents, No-code visual canvas, Live Sync
Security and compliance
ISO 27001, GDPR, HIPAA
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Avaya Infinity
A contact center platform that connects systems, data and AI.
No reviews yet
Choose it over Genesys Cloud for: integration with Microsoft Dynamics 365, Zendesk or Microsoft Teams.
Integrations shared with Genesys Cloud
Salesforce, ServiceNow
Main features
Tandem care, Enterprise data activation, AI performance index
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CallHippo
An AI-powered business communication platform for calling, messaging and automation.
No reviews yet
Choose it over Genesys Cloud for: integration with HubSpot, Slack or Zendesk.
Free plan
Yes
Paid plans from
Starter, A$29 per user per month (as of November 14, 2026)
Platforms
macOS, Windows, iOS, Android
Integrations shared with Genesys Cloud
Salesforce
Main features
Business phone system, AI voice agent, Call center suite
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
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Convoso
Outbound sales platform powered by predictive dialing, fast speed-to-lead and intelligent call classification.
No reviews yet
No checked fact sets it apart from Genesys Cloud yet.
Integrations shared with Genesys Cloud
Salesforce
Main features
Predictive dialing, Campaign management, Intelligent number management
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Dixa
Agentic customer service platform for ecommerce brands.
No reviews yet
Choose it over Genesys Cloud for: integration with Shopify, Klaviyo or Magento.
Integrations shared with Genesys Cloud
Salesforce
Main features
Mim AI agent, Unified channels, Workflow automation
Security and compliance
SSO
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NiCE CXone
An AI platform that helps enterprises operate AI across the full customer experience.
No reviews yet
Choose it over Genesys Cloud for: integration with Zendesk, SharePoint or Snowflake.
Paid plans from
Omnichannel Suite, $110 per agent per month (as of November 14, 2026)
Integrations shared with Genesys Cloud
Salesforce, ServiceNow
Main features
AI agents for self-service, Omnichannel routing, Workforce management
Security and compliance
GDPR
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NUACOM
Cloud business phone system and call center software for sales and support teams.
No reviews yet
Choose it over Genesys Cloud for: integration with HubSpot, Zoho or Pipedrive.
Paid plans from
Unlimited, $19 (as of November 14, 2026)
Platforms
Desktop, Mobile
Integrations shared with Genesys Cloud
Salesforce
Main features
Call routing and IVR, AI call analysis, Call recording
Security and compliance
SSO
Be the first to review
Talkdesk
Talkdesk uses AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
No reviews yet
Choose it over Genesys Cloud for: integration with Zendesk, Microsoft Teams or HubSpot.
Integrations shared with Genesys Cloud
Salesforce, ServiceNow
Main features
Autonomous AI agents, Copilot for agents, Interaction analytics
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Ytel
A sales dialer built to protect your reputation and scale your outbound.
No reviews yet
Choose it over Genesys Cloud for: integration with HubSpot or Zoho.
Platforms
Web
Integrations shared with Genesys Cloud
Salesforce
Main features
Multi-line power dialer, Automated number health, Real-time call monitoring
Compare with Genesys Cloud
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People who moved on from Genesys Cloud

From reviews of other tools that say they used Genesys Cloud before.

No reviewer has said they switched from Genesys Cloud yet.

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At a glance

We list 10 other contact center platforms as alternatives to Genesys Cloud: 8x8, Amazon Connect Customer, Avaya Infinity, CallHippo, Convoso, Dixa, NiCE CXone, NUACOM, Talkdesk and Ytel.

CallHippo has a free plan.

Avaya Infinity, CallHippo, Convoso, Dixa, NiCE CXone, NUACOM, Talkdesk and Ytel work with Salesforce, as Genesys Cloud does.

8x8, Avaya Infinity, NiCE CXone and Talkdesk work with ServiceNow, as Genesys Cloud does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.