At a glance
- NiCE CXone is listed under Contact center platforms, alongside 8x8, Amazon Connect Customer and Avaya Infinity.
- NiCE CXone's lowest paid plan is Omnichannel Suite at $110 per agent per month, as of November 14, 2026.
- NiCE CXone works with Salesforce, Zendesk, ServiceNow, SharePoint and Snowflake.
- NiCE CXone's main features: AI agents for self-service, Omnichannel routing, Workforce management, Interaction analytics, Copilot for agents, Quality management.
- NiCE CXone's website lists GDPR.
- NiCE CXone has a public API.
- We haven't confirmed whether NiCE CXone has a free plan.
Facts from nice.com, checked November 14, 2026.
AI summary
The summary writes itself once 5 people have reviewed this tool.
It's built only from what reviewers say: who it's best for, who should think twice, and what comes up again and again.
Reviews needed for a summary0 of 5
