NiCE CXone alternatives

At a glance

We list 10 other contact center platforms as alternatives to NiCE CXone: 8x8, Amazon Connect Customer, Avaya Infinity, CallHippo, Convoso, Dixa, Genesys Cloud, NUACOM, Talkdesk and Ytel.
CallHippo has a free plan.
Avaya Infinity, CallHippo, Convoso, Dixa, Genesys Cloud, NUACOM, Talkdesk and Ytel work with Salesforce, as NiCE CXone does.
8x8, Avaya Infinity, Genesys Cloud and Talkdesk work with ServiceNow, as NiCE CXone does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.

10 alternatives

Listed alphabetically. A tool is ranked by its reviews once it has 3.

8x8
Contact center, global telecommunications and video messaging on one platform.
No reviews yet
Choose it over NiCE CXone for: integration with Microsoft Teams, Pipedrive or NetSuite.
Platforms
Microsoft Teams
Integrations shared with NiCE CXone
ServiceNow
Main features
Omnichannel routing, Agent assist, Workforce engagement management
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Amazon Connect Customer
Cloud contact center with AI for voice, chat, SMS and email.
No reviews yet
Choose it over NiCE CXone for: integration with WhatsApp or Apple Messages; ISO 27001 or HIPAA.
Plans
Voice: $0.038, Chat: $0.010, SMS: $0.014, Email: $0.080 (as of November 14, 2026)
Platforms
Web
Integrations shared with NiCE CXone
None in common
Main features
AI agents, No-code visual canvas, Live Sync
Security and compliance
ISO 27001, GDPR, HIPAA
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Avaya Infinity
A contact center platform that connects systems, data and AI.
No reviews yet
Choose it over NiCE CXone for: integration with Microsoft Dynamics 365, Microsoft Teams or Databricks.
Integrations shared with NiCE CXone
Salesforce, Zendesk, ServiceNow
Main features
Tandem care, Enterprise data activation, AI performance index
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CallHippo
An AI-powered business communication platform for calling, messaging and automation.
No reviews yet
Choose it over NiCE CXone for: integration with HubSpot, Slack or Zapier; SOC 2, ISO 27001, HIPAA or SSO.
Free plan
Yes
Paid plans from
Starter, A$29 per user per month (as of November 14, 2026)
Platforms
macOS, Windows, iOS, Android
Integrations shared with NiCE CXone
Salesforce, Zendesk
Main features
Business phone system, AI voice agent, Call center suite
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
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Convoso
Outbound sales platform powered by predictive dialing, fast speed-to-lead and intelligent call classification.
No reviews yet
No checked fact sets it apart from NiCE CXone yet.
Integrations shared with NiCE CXone
Salesforce
Main features
Predictive dialing, Campaign management, Intelligent number management
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Dixa
Agentic customer service platform for ecommerce brands.
No reviews yet
Choose it over NiCE CXone for: integration with Shopify, Klaviyo or Magento; SSO.
Integrations shared with NiCE CXone
Salesforce
Main features
Mim AI agent, Unified channels, Workflow automation
Security and compliance
SSO
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Genesys Cloud
An agentic AI CX platform that delivers personalized customer and employee experiences across every channel.
No reviews yet
Choose it over NiCE CXone for: integration with WhatsApp, Microsoft or Zoom.
Paid plans from
Genesys Cloud CX 1, $75 per user per month, billed annually (as of November 14, 2026)
Free trial
Yes
Integrations shared with NiCE CXone
Salesforce, ServiceNow
Main features
Virtual agents, Omnichannel engagement, Journey orchestration
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NUACOM
Cloud business phone system and call center software for sales and support teams.
No reviews yet
Choose it over NiCE CXone for: integration with HubSpot, Zoho or Pipedrive; SSO.
Paid plans from
Unlimited, $19 (as of November 14, 2026)
Platforms
Desktop, Mobile
Integrations shared with NiCE CXone
Salesforce
Main features
Call routing and IVR, AI call analysis, Call recording
Security and compliance
SSO
Be the first to review
Talkdesk
Talkdesk uses AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
No reviews yet
Choose it over NiCE CXone for: integration with Microsoft Teams, HubSpot or Slack.
Integrations shared with NiCE CXone
Salesforce, Zendesk, ServiceNow
Main features
Autonomous AI agents, Copilot for agents, Interaction analytics
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Ytel
A sales dialer built to protect your reputation and scale your outbound.
No reviews yet
Choose it over NiCE CXone for: integration with HubSpot or Zoho.
Platforms
Web
Integrations shared with NiCE CXone
Salesforce
Main features
Multi-line power dialer, Automated number health, Real-time call monitoring
Compare with NiCE CXone
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People who moved on from NiCE CXone

From reviews of other tools that say they used NiCE CXone before.

No reviewer has said they switched from NiCE CXone yet.

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At a glance

We list 10 other contact center platforms as alternatives to NiCE CXone: 8x8, Amazon Connect Customer, Avaya Infinity, CallHippo, Convoso, Dixa, Genesys Cloud, NUACOM, Talkdesk and Ytel.

CallHippo has a free plan.

Avaya Infinity, CallHippo, Convoso, Dixa, Genesys Cloud, NUACOM, Talkdesk and Ytel work with Salesforce, as NiCE CXone does.

8x8, Avaya Infinity, Genesys Cloud and Talkdesk work with ServiceNow, as NiCE CXone does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.