Avaya Infinity alternatives

At a glance

We list 10 other contact center platforms as alternatives to Avaya Infinity: 8x8, Amazon Connect Customer, CallHippo, Convoso, Dixa, Genesys Cloud, NiCE CXone, NUACOM, Talkdesk and Ytel.
CallHippo has a free plan.
CallHippo, Convoso, Dixa, Genesys Cloud, NiCE CXone, NUACOM, Talkdesk and Ytel work with Salesforce, as Avaya Infinity does.
8x8, Genesys Cloud, NiCE CXone and Talkdesk work with ServiceNow, as Avaya Infinity does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.

10 alternatives

Listed alphabetically. A tool is ranked by its reviews once it has 3.

8x8
Contact center, global telecommunications and video messaging on one platform.
No reviews yet
Choose it over Avaya Infinity for: integration with Pipedrive, NetSuite or Google Workspace.
Platforms
Microsoft Teams
Integrations shared with Avaya Infinity
ServiceNow, Microsoft Teams
Main features
Omnichannel routing, Agent assist, Workforce engagement management
Compare with Avaya Infinity
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Amazon Connect Customer
Cloud contact center with AI for voice, chat, SMS and email.
No reviews yet
Choose it over Avaya Infinity for: integration with WhatsApp or Apple Messages.
Plans
Voice: $0.038, Chat: $0.010, SMS: $0.014, Email: $0.080 (as of November 14, 2026)
Platforms
Web
Integrations shared with Avaya Infinity
None in common
Main features
AI agents, No-code visual canvas, Live Sync
Security and compliance
ISO 27001, GDPR, HIPAA
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CallHippo
An AI-powered business communication platform for calling, messaging and automation.
No reviews yet
Choose it over Avaya Infinity for: integration with HubSpot, Slack or Zapier.
Free plan
Yes
Paid plans from
Starter, A$29 per user per month (as of November 14, 2026)
Platforms
macOS, Windows, iOS, Android
Integrations shared with Avaya Infinity
Salesforce, Zendesk
Main features
Business phone system, AI voice agent, Call center suite
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Be the first to review
Convoso
Outbound sales platform powered by predictive dialing, fast speed-to-lead and intelligent call classification.
No reviews yet
No checked fact sets it apart from Avaya Infinity yet.
Integrations shared with Avaya Infinity
Salesforce
Main features
Predictive dialing, Campaign management, Intelligent number management
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Dixa
Agentic customer service platform for ecommerce brands.
No reviews yet
Choose it over Avaya Infinity for: integration with Shopify, Klaviyo or Magento.
Integrations shared with Avaya Infinity
Salesforce
Main features
Mim AI agent, Unified channels, Workflow automation
Security and compliance
SSO
Be the first to review
Genesys Cloud
An agentic AI CX platform that delivers personalized customer and employee experiences across every channel.
No reviews yet
Choose it over Avaya Infinity for: integration with WhatsApp, Microsoft or Zoom.
Paid plans from
Genesys Cloud CX 1, $75 per user per month, billed annually (as of November 14, 2026)
Free trial
Yes
Integrations shared with Avaya Infinity
Salesforce, ServiceNow
Main features
Virtual agents, Omnichannel engagement, Journey orchestration
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NiCE CXone
An AI platform that helps enterprises operate AI across the full customer experience.
No reviews yet
Choose it over Avaya Infinity for: integration with SharePoint or Snowflake.
Paid plans from
Omnichannel Suite, $110 per agent per month (as of November 14, 2026)
Integrations shared with Avaya Infinity
Salesforce, ServiceNow, Zendesk
Main features
AI agents for self-service, Omnichannel routing, Workforce management
Security and compliance
GDPR
Compare with Avaya Infinity
Be the first to review
NUACOM
Cloud business phone system and call center software for sales and support teams.
No reviews yet
Choose it over Avaya Infinity for: integration with HubSpot, Zoho or Pipedrive.
Paid plans from
Unlimited, $19 (as of November 14, 2026)
Platforms
Desktop, Mobile
Integrations shared with Avaya Infinity
Salesforce
Main features
Call routing and IVR, AI call analysis, Call recording
Security and compliance
SSO
Be the first to review
Talkdesk
Talkdesk uses AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
No reviews yet
Choose it over Avaya Infinity for: integration with HubSpot or Slack.
Integrations shared with Avaya Infinity
Salesforce, ServiceNow, Zendesk, Microsoft Teams
Main features
Autonomous AI agents, Copilot for agents, Interaction analytics
Compare with Avaya Infinity
Be the first to review
Ytel
A sales dialer built to protect your reputation and scale your outbound.
No reviews yet
Choose it over Avaya Infinity for: integration with HubSpot or Zoho.
Platforms
Web
Integrations shared with Avaya Infinity
Salesforce
Main features
Multi-line power dialer, Automated number health, Real-time call monitoring
Compare with Avaya Infinity
Be the first to review

People who moved on from Avaya Infinity

From reviews of other tools that say they used Avaya Infinity before.

No reviewer has said they switched from Avaya Infinity yet.

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At a glance

We list 10 other contact center platforms as alternatives to Avaya Infinity: 8x8, Amazon Connect Customer, CallHippo, Convoso, Dixa, Genesys Cloud, NiCE CXone, NUACOM, Talkdesk and Ytel.

CallHippo has a free plan.

CallHippo, Convoso, Dixa, Genesys Cloud, NiCE CXone, NUACOM, Talkdesk and Ytel work with Salesforce, as Avaya Infinity does.

8x8, Genesys Cloud, NiCE CXone and Talkdesk work with ServiceNow, as Avaya Infinity does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.