Amazon Connect Customer alternatives

At a glance

We list 10 other contact center platforms as alternatives to Amazon Connect Customer: 8x8, Avaya Infinity, CallHippo, Convoso, Dixa, Genesys Cloud, NiCE CXone, NUACOM, Talkdesk and Ytel.
CallHippo has a free plan.
Genesys Cloud works with WhatsApp, as Amazon Connect Customer does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.

10 alternatives

Listed alphabetically. A tool is ranked by its reviews once it has 3.

8x8
Contact center, global telecommunications and video messaging on one platform.
No reviews yet
Choose it over Amazon Connect Customer for: Microsoft Teams; integration with Microsoft Teams, Pipedrive or NetSuite.
Platforms
Microsoft Teams
Integrations shared with Amazon Connect Customer
None in common
Main features
Omnichannel routing, Agent assist, Workforce engagement management
Compare with Amazon Connect Customer
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Avaya Infinity
A contact center platform that connects systems, data and AI.
No reviews yet
Choose it over Amazon Connect Customer for: integration with Salesforce, Microsoft Dynamics 365 or ServiceNow.
Integrations shared with Amazon Connect Customer
None in common
Main features
Tandem care, Enterprise data activation, AI performance index
Compare with Amazon Connect Customer
Be the first to review
CallHippo
An AI-powered business communication platform for calling, messaging and automation.
No reviews yet
Choose it over Amazon Connect Customer for: macOS, Windows, iOS or Android; integration with Salesforce, HubSpot or Slack; SOC 2 or SSO.
Free plan
Yes
Paid plans from
Starter, A$29 per user per month (as of November 14, 2026)
Platforms
macOS, Windows, iOS, Android
Integrations shared with Amazon Connect Customer
None in common
Main features
Business phone system, AI voice agent, Call center suite
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Be the first to review
Convoso
Outbound sales platform powered by predictive dialing, fast speed-to-lead and intelligent call classification.
No reviews yet
Choose it over Amazon Connect Customer for: integration with Salesforce.
Integrations shared with Amazon Connect Customer
None in common
Main features
Predictive dialing, Campaign management, Intelligent number management
Compare with Amazon Connect Customer
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Dixa
Agentic customer service platform for ecommerce brands.
No reviews yet
Choose it over Amazon Connect Customer for: integration with Shopify, Klaviyo or Magento; SSO.
Integrations shared with Amazon Connect Customer
None in common
Main features
Mim AI agent, Unified channels, Workflow automation
Security and compliance
SSO
Be the first to review
Genesys Cloud
An agentic AI CX platform that delivers personalized customer and employee experiences across every channel.
No reviews yet
Choose it over Amazon Connect Customer for: integration with Salesforce, ServiceNow or Microsoft.
Paid plans from
Genesys Cloud CX 1, $75 per user per month, billed annually (as of November 14, 2026)
Free trial
Yes
Integrations shared with Amazon Connect Customer
WhatsApp
Main features
Virtual agents, Omnichannel engagement, Journey orchestration
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NiCE CXone
An AI platform that helps enterprises operate AI across the full customer experience.
No reviews yet
Choose it over Amazon Connect Customer for: integration with Salesforce, Zendesk or ServiceNow.
Paid plans from
Omnichannel Suite, $110 per agent per month (as of November 14, 2026)
Integrations shared with Amazon Connect Customer
None in common
Main features
AI agents for self-service, Omnichannel routing, Workforce management
Security and compliance
GDPR
Compare with Amazon Connect Customer
Be the first to review
NUACOM
Cloud business phone system and call center software for sales and support teams.
No reviews yet
Choose it over Amazon Connect Customer for: Desktop or Mobile; integration with HubSpot, Salesforce or Zoho; SSO.
Paid plans from
Unlimited, $19 (as of November 14, 2026)
Platforms
Desktop, Mobile
Integrations shared with Amazon Connect Customer
None in common
Main features
Call routing and IVR, AI call analysis, Call recording
Security and compliance
SSO
Be the first to review
Talkdesk
Talkdesk uses AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
No reviews yet
Choose it over Amazon Connect Customer for: integration with Salesforce, Zendesk or Microsoft Teams.
Integrations shared with Amazon Connect Customer
None in common
Main features
Autonomous AI agents, Copilot for agents, Interaction analytics
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Be the first to review
Ytel
A sales dialer built to protect your reputation and scale your outbound.
No reviews yet
Choose it over Amazon Connect Customer for: integration with Salesforce, HubSpot or Zoho.
Platforms
Web
Integrations shared with Amazon Connect Customer
None in common
Main features
Multi-line power dialer, Automated number health, Real-time call monitoring
Compare with Amazon Connect Customer
Be the first to review

People who moved on from Amazon Connect Customer

From reviews of other tools that say they used Amazon Connect Customer before.

No reviewer has said they switched from Amazon Connect Customer yet.

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At a glance

We list 10 other contact center platforms as alternatives to Amazon Connect Customer: 8x8, Avaya Infinity, CallHippo, Convoso, Dixa, Genesys Cloud, NiCE CXone, NUACOM, Talkdesk and Ytel.

CallHippo has a free plan.

Genesys Cloud works with WhatsApp, as Amazon Connect Customer does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.