8x8 alternatives - askusers

At a glance

We list 10 other contact center platforms as alternatives to 8x8: Amazon Connect Customer, Avaya Infinity, CallHippo, Convoso, Dixa, Genesys Cloud, NiCE CXone, NUACOM, Talkdesk and Ytel.
CallHippo has a free plan.
Avaya Infinity, Genesys Cloud, NiCE CXone and Talkdesk work with ServiceNow, as 8x8 does.
Avaya Infinity and Talkdesk work with Microsoft Teams, as 8x8 does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.

10 alternatives

Listed alphabetically. A tool is ranked by its reviews once it has 3.

Amazon Connect Customer
Cloud contact center with AI for voice, chat, SMS and email.
No reviews yet
Choose it over 8x8 for: Web; integration with WhatsApp or Apple Messages.
Plans
Voice: $0.038, Chat: $0.010, SMS: $0.014, Email: $0.080 (as of November 14, 2026)
Platforms
Web
Integrations shared with 8x8
None in common
Main features
AI agents, No-code visual canvas, Live Sync
Security and compliance
ISO 27001, GDPR, HIPAA
Compare with 8x8
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Avaya Infinity
A contact center platform that connects systems, data and AI.
No reviews yet
Choose it over 8x8 for: integration with Salesforce, Microsoft Dynamics 365 or Zendesk.
Integrations shared with 8x8
Microsoft Teams, ServiceNow
Main features
Tandem care, Enterprise data activation, AI performance index
Compare with 8x8
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CallHippo
An AI-powered business communication platform for calling, messaging and automation.
No reviews yet
Choose it over 8x8 for: macOS, Windows, iOS or Android; integration with Salesforce, HubSpot or Slack.
Free plan
Yes
Paid plans from
Starter, A$29 per user per month (as of November 14, 2026)
Platforms
macOS, Windows, iOS, Android
Integrations shared with 8x8
Pipedrive
Main features
Business phone system, AI voice agent, Call center suite
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Be the first to review
Convoso
Outbound sales platform powered by predictive dialing, fast speed-to-lead and intelligent call classification.
No reviews yet
Choose it over 8x8 for: integration with Salesforce.
Integrations shared with 8x8
None in common
Main features
Predictive dialing, Campaign management, Intelligent number management
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Dixa
Agentic customer service platform for ecommerce brands.
No reviews yet
Choose it over 8x8 for: integration with Shopify, Klaviyo or Magento.
Integrations shared with 8x8
None in common
Main features
Mim AI agent, Unified channels, Workflow automation
Security and compliance
SSO
Be the first to review
Genesys Cloud
An agentic AI CX platform that delivers personalized customer and employee experiences across every channel.
No reviews yet
Choose it over 8x8 for: integration with Salesforce, WhatsApp or Microsoft.
Paid plans from
Genesys Cloud CX 1, $75 per user per month, billed annually (as of November 14, 2026)
Free trial
Yes
Integrations shared with 8x8
ServiceNow
Main features
Virtual agents, Omnichannel engagement, Journey orchestration
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NiCE CXone
An AI platform that helps enterprises operate AI across the full customer experience.
No reviews yet
Choose it over 8x8 for: integration with Salesforce, Zendesk or SharePoint.
Paid plans from
Omnichannel Suite, $110 per agent per month (as of November 14, 2026)
Integrations shared with 8x8
ServiceNow
Main features
AI agents for self-service, Omnichannel routing, Workforce management
Security and compliance
GDPR
Compare with 8x8
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NUACOM
Cloud business phone system and call center software for sales and support teams.
No reviews yet
Choose it over 8x8 for: Desktop or Mobile; integration with HubSpot, Salesforce or Zoho.
Paid plans from
Unlimited, $19 (as of November 14, 2026)
Platforms
Desktop, Mobile
Integrations shared with 8x8
Pipedrive
Main features
Call routing and IVR, AI call analysis, Call recording
Security and compliance
SSO
Be the first to review
Talkdesk
Talkdesk uses AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
No reviews yet
Choose it over 8x8 for: integration with Salesforce, Zendesk or HubSpot.
Integrations shared with 8x8
Microsoft Teams, ServiceNow
Main features
Autonomous AI agents, Copilot for agents, Interaction analytics
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Ytel
A sales dialer built to protect your reputation and scale your outbound.
No reviews yet
Choose it over 8x8 for: Web; integration with Salesforce, HubSpot or Zoho.
Platforms
Web
Integrations shared with 8x8
None in common
Main features
Multi-line power dialer, Automated number health, Real-time call monitoring
Compare with 8x8
Be the first to review

People who moved on from 8x8

From reviews of other tools that say they used 8x8 before.

No reviewer has said they switched from 8x8 yet.

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At a glance

We list 10 other contact center platforms as alternatives to 8x8: Amazon Connect Customer, Avaya Infinity, CallHippo, Convoso, Dixa, Genesys Cloud, NiCE CXone, NUACOM, Talkdesk and Ytel.

CallHippo has a free plan.

Avaya Infinity, Genesys Cloud, NiCE CXone and Talkdesk work with ServiceNow, as 8x8 does.

Avaya Infinity and Talkdesk work with Microsoft Teams, as 8x8 does.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.