7 of the 21 help desk tools we list have a free plan, confirmed on their own website. Here they are side by side.
Listed alphabetically. A tool is ranked by its reviews once it has 3.
| Tool | Reviews | Lowest paid plan | Free plan | Free trial | Public API | Runs on | Main features |
|---|---|---|---|---|---|---|---|
ChatwootAI-powered, open-source customer support for live chat, email, WhatsApp, and social. | ReviewsNone yetWrite one for Chatwoot | Lowest paid plan$19per agent per monthStartups, as of October 28, 2026 | Free planYes | Free trial15 days | Public APIYes | Runs onWeb | Main features
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CrispThe AI customer support platform, built for every company | ReviewsNone yetWrite one for Crisp | Lowest paid plan$45per workspace per monthMini, as of October 20, 2026 | Free planYes | Free trial14 days | Public APIYes | Runs onWeb, macOS, Windows, iOS, Android | Main features
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| ReviewsNone yetWrite one for Featurebase | Lowest paid plan$29per seat per month, billed yearly, plus $0.49 per AI resolutionGrowth, as of October 20, 2026 | Free planYes | Free trial10 days | Public APIYes | Runs onNot confirmed | Main features
| |
| ReviewsNone yetWrite one for Help Scout | Lowest paid plan$25per user per month, billed annuallyStandard, as of October 20, 2026 | Free planYes | Free trialNot confirmed | Public APIYes | Runs oniOS, Android | Main features
| |
HubSpot Service HubCustomer service software powered by AI to scale support and drive customer retention. | ReviewsNone yetWrite one for HubSpot Service Hub | Lowest paid plan$10per seat per monthStarter, as of October 28, 2026 | Free planYes | Free trial14 days | Public APINot confirmed | Runs onNot confirmed | Main features
|
| Jira Service ManagementUnite teams on a single AI-powered platform to deliver service at scale. | ReviewsNone yetWrite one for Jira Service Management | Lowest paid plan$21.50per agent per monthStandard, as of October 29, 2026 | Free planYes | Free trial14 days | Public APIYes | Runs onMobile app | Main features
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TidioImprove your business with sales, support, and customer service automation | ReviewsNone yetWrite one for Tidio | Lowest paid plan$24.17per monthStarter, as of October 28, 2026 | Free planYes | Free trial7 days | Public APINot confirmed | Runs onBrowser, Android, iOS, Windows, Mac | Main features
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From each tool's own website. “Not confirmed” means we couldn't confirm it there, not that the tool doesn't have it. Each tool's page says when its facts were checked.
A tool is listed here only when we've confirmed on its own website that it has a free plan. Tools we couldn't confirm it for are left out, even if they may have it. Vendors can't pay for a place on this list. Add a tool we missed