Spiceworks Cloud Help Desk alternatives

At a glance

We list 22 other help desk tools as alternatives to Spiceworks Cloud Help Desk: Chatwoot, Crisp, Dixa, Featurebase, Freshdesk, Front, Gladly, Gorgias, HappyFox, Help Scout, Hiver, HubSpot Service Hub, Intercom, Jira Service Management, LiveAgent, Plain, Re:amaze, Tidio, Trengo, Zammad, Zendesk and Zoho Desk.
Chatwoot, Crisp, Featurebase, Help Scout, HubSpot Service Hub, Jira Service Management and Tidio have a free plan.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.

22 alternatives

Listed alphabetically. A tool is ranked by its reviews once it has 3.

Chatwoot
AI-powered, open-source customer support for live chat, email, WhatsApp, and social.
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: Web; integration with Slack, Linear or Stripe.
Free plan
Yes
Paid plans from
Startups, $19 per agent per month (as of October 28, 2026)
Free trial
15 days
Platforms
Web
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Captain AI agent, Voice calls, Help center
Security and compliance
SOC 2, SSO
Compare with Spiceworks Cloud Help Desk
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Crisp
The AI customer support platform, built for every company
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: Web, macOS, Windows or API; integration with Shopify, WordPress or WooCommerce.
Free plan
Yes
Paid plans from
Mini, $45 per workspace per month (as of October 20, 2026)
Free trial
14 days
Platforms
Web, macOS, Windows, iOS, Android, API
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
AI Agent, Shared inbox, Chat widget
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Dixa
Agentic customer service platform for ecommerce brands.
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: integration with Shopify, Klaviyo or Magento.
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Mim AI agent, Unified channels, Workflow automation
Security and compliance
SSO
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Featurebase
Support your customers with AI, collect feedback, and announce product updates - all with one tool
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: API; integration with Jira, Linear or Slack.
Free plan
Yes
Paid plans from
Growth, $29 per seat per month, billed yearly, plus $0.49 per AI resolution (as of October 20, 2026)
Free trial
10 days
Platforms
API
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Feedback portal, Roadmaps, Changelog
Security and compliance
SOC 2, GDPR, SSO
Be the first to review
Freshdesk
Ready-to-use AI, people, and workflows together, with a guided path to AI adoption
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: API; integration with Slack, Shopify or Salesforce.
Paid plans from
Growth, $19 per agent per month, billed annually (as of October 20, 2026)
Free trial
14 days
Platforms
API
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Freddy AI Agent, Ticketing and shared inbox, Customer portal and knowledge base
Security and compliance
SSO
Compare with Spiceworks Cloud Help Desk
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Front
All your teams. All your AI agents. One place to run customer work, together
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: Web, macOS, Windows or API; integration with Aircall, Stripe or Linear.
Paid plans from
Starter, $25 per seat per month, billed annually, up to 10 seats (as of October 20, 2026)
Free trial
14 days
Platforms
Web, macOS, Windows, iOS, Android, API
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Autopilot, Copilot, Shared inbox
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Compare with Spiceworks Cloud Help Desk
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Gladly
Gladly keeps a lifelong customer record across all channels, AI, and human agents.
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: integration with Shopify, Salesforce or Slack.
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Lifelong customer record, Conversation timeline, Smart routing
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Gorgias
Bring your support team, customer data, workflows, and AI Agent together in one platform
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: API; integration with Shopify, Klaviyo or Recharge.
Platforms
API
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
AI Agent, Omnichannel inbox, Native Shopify integration
Security and compliance
SOC 2, HIPAA, SSO
Compare with Spiceworks Cloud Help Desk
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HappyFox
Your help desk for proactive support. Resolve faster and stay ahead of service goals
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: Web or API; integration with Slack, Salesforce or Jira.
Paid plans from
Basic, $24 per agent per month, billed annually (as of October 23, 2026)
Free trial
14 days
Platforms
Web, iOS, Android, API
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Omnichannel ticketing, Knowledge base, SLA management
Security and compliance
SOC 2, GDPR, HIPAA, SSO
Compare with Spiceworks Cloud Help Desk
Be the first to review
Help Scout
Where support teams turn conversations into resolutions
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: API; integration with Salesforce, HubSpot or Jira.
Free plan
Yes
Paid plans from
Standard, $25 per user per month, billed annually (as of October 20, 2026)
Platforms
iOS, Android, API
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Inbox, Copilot, Envoy
Security and compliance
SOC 2, HIPAA, SSO
Compare with Spiceworks Cloud Help Desk
Be the first to review
Hiver
The agentic customer service platform built for complex support
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: Web or API; integration with Salesforce, Shopify or Jira.
Paid plans from
Growth, $25 per user per month, billed annually (as of October 23, 2026)
Platforms
Web, iOS, Android, API
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
AI Agents, AI Copilot, Customer Portal
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Compare with Spiceworks Cloud Help Desk
Be the first to review
HubSpot Service Hub
Customer service software powered by AI to scale support and drive customer retention.
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: integration with Jira, SurveyMonkey or Facebook Messenger.
Free plan
Yes
Paid plans from
Starter, $10 per seat per month (as of October 28, 2026)
Free trial
14 days
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Help desk workspace, Call tracking, SLA management
Compare with Spiceworks Cloud Help Desk
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Intercom
A complete system for AI and human customer service
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: Web or API; integration with Salesforce, HubSpot or Slack.
Paid plans from
Fin AI Agent, $0.99 per Fin outcome, no seats required (as of October 20, 2026)
Free trial
14 days
Platforms
Web, API
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Fin AI Agent, Omnichannel inbox, Ticketing
Security and compliance
SOC 2, ISO 27001, GDPR, HIPAA, SSO
Compare with Spiceworks Cloud Help Desk
Be the first to review
Jira Service Management
Unite teams on a single AI-powered platform to deliver service at scale.
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: Mobile app; integration with Slack, Microsoft Teams or Zoom.
Free plan
Yes
Paid plans from
Standard, $21.50 per agent per month (as of October 29, 2026)
Free trial
14 days
Platforms
Mobile app
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Incident management, Change management, Asset and configuration management
Security and compliance
SSO
Compare with Spiceworks Cloud Help Desk
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LiveAgent
An all-in-one customer service platform with AI chatbot, live chat, ticketing and call center.
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: integration with Zapier, ClickUp or FlowHunt.
Paid plans from
Starter, $15 per agent per month, up to 5 agents (as of October 28, 2026)
Free trial
30 days
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Live chat, Call center, Social media channels
Security and compliance
GDPR, SSO
Compare with Spiceworks Cloud Help Desk
Be the first to review
Plain
Plain is the AI support stack built for B2B teams.
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: Slack or Discord; integration with Slack, Linear or Jira.
Paid plans from
Foundation, $45 (as of October 28, 2026)
Free trial
7 days
Platforms
Slack, Discord
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
AI customer agent, Sidekick AI assistant, SLAs
Security and compliance
SOC 2, HIPAA, SSO
Compare with Spiceworks Cloud Help Desk
Be the first to review
Re:amaze
Unified customer service, chat, and helpdesk platform with built-in AI.
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: Web; integration with Shopify, Slack or Stripe.
Paid plans from
Basic, $29 per team member per month (as of October 28, 2026)
Free trial
14 days
Platforms
Web, iOS, Android
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Shared inbox, Live chat, AI agent
Compare with Spiceworks Cloud Help Desk
Be the first to review
Tidio
Improve your business with sales, support, and customer service automation
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: Browser, Windows or Mac; integration with Shopify, WordPress or Zapier.
Free plan
Yes
Paid plans from
Starter, $24.17 per month (as of October 28, 2026)
Free trial
7 days
Platforms
Browser, Android, iOS, Windows, Mac
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Lyro AI agent, Multichannel inbox, Product recommendations
Security and compliance
SOC 2, GDPR, SSO
Compare with Spiceworks Cloud Help Desk
Be the first to review
Trengo
WhatsApp, email, live chat, social and voice in one shared inbox, with AI handling repetitive questions.
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: integration with Shopify, WooCommerce or HubSpot.
Paid plans from
Boost, €299 per month billed annually (as of October 28, 2026)
Free trial
Yes
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Omnichannel inbox, WhatsApp Business API, Conversation labels
Security and compliance
GDPR
Compare with Spiceworks Cloud Help Desk
Be the first to review
Zammad
Powerful helpdesk software that's never overwhelming.
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: Web; integration with Microsoft Teams, GitHub or GitLab.
Paid plans from
Starter v2, €7 per agent per month, billed annually (as of October 28, 2026)
Platforms
Web
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Knowledge base, AI ticket summary, Full-text search
Security and compliance
ISO 27001, GDPR, SSO
Compare with Spiceworks Cloud Help Desk
Be the first to review
Zendesk
AI-powered customer service platform with AI agents built to improve with every resolution
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: Web or API; integration with Microsoft Teams, Klaviyo or Simplesat.
Paid plans from
Support Team, $19 per agent per month, billed annually (as of October 20, 2026)
Free trial
14 days
Platforms
Web, API
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
AI agents, Copilot, Ticketing
Security and compliance
SOC 2, ISO 27001
Compare with Spiceworks Cloud Help Desk
Be the first to review
Zoho Desk
AI help desk software made human-simple
No reviews yet
Choose it over Spiceworks Cloud Help Desk for: API; integration with Zoho CRM, Salesforce or Slack.
Paid plans from
Express, $7 per user per month, billed annually (as of October 20, 2026)
Free trial
Yes
Platforms
iOS, Android, API
Integrations shared with Spiceworks Cloud Help Desk
None in common
Main features
Zia AI, Omnichannel ticketing, Self-service portal (ASAP)
Security and compliance
ISO 27001
Compare with Spiceworks Cloud Help Desk
Be the first to review

People who moved on from Spiceworks Cloud Help Desk

From reviews of other tools that say they used Spiceworks Cloud Help Desk before.

No reviewer has said they switched from Spiceworks Cloud Help Desk yet.

Use Spiceworks Cloud Help Desk?

Your review helps people decide whether to stay or switch. Review Spiceworks Cloud Help Desk

At a glance

We list 22 other help desk tools as alternatives to Spiceworks Cloud Help Desk: Chatwoot, Crisp, Dixa, Featurebase, Freshdesk, Front, Gladly, Gorgias, HappyFox, Help Scout, Hiver, HubSpot Service Hub, Intercom, Jira Service Management, LiveAgent, Plain, Re:amaze, Tidio, Trengo, Zammad, Zendesk and Zoho Desk.

Chatwoot, Crisp, Featurebase, Help Scout, HubSpot Service Hub, Jira Service Management and Tidio have a free plan.

From each tool's own website and from published reviews. Each tool's page says when its facts were checked.